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Kalani Cook
Results-driven Customer Success Manager with over three years of experience managing client relationships, driving product adoption, and optimizing customer retention. Skilled in leveraging data-driven insights to improve user experience and business outcomes. Adept at collaborating with cross-functional teams to develop strategic solutions that enhance customer satisfaction and revenue growth. Currently pursuing a Master’s in Program Evaluation and Data Analytics at Arizona State University to deepen expertise in data-driven decision-making and performance measurement.
Education
M.S., Program Evaluation & Data Analytics
N/A
Arizona State University
2025 - 2024
- Relevant Coursework: Multiple Regression Analysis, Research Design, Program Evaluation, Programming in R
- Cumulative GPA: 4.0
B.S., Business Administration
Riverside, CA
University of California, Riverside
2020 - 2017
- Concentration: Management
- Cumulative GPA: 3.57
- Cum Laude
Work Experience
Customer Onboarding Specialist
Los Angeles, CA
MoeGo
2025 - 2024
- Lead successful onboarding experiences by managing customer relationships from purchase through implementation, ensuring smooth product adoption and value realization
- Develop and implement onboarding frameworks, resources, and repeatable processes to drive product adoption and enhance customer success
- Collaborated cross-functionally with sales, product, and support teams to align customer expectations with product features, delivering a seamless customer journey
Client Success Specialist
Foster City, CA
Indeed.com
2024 - 2023
- Showcased high-level product expertise through troubleshooting walkthroughs, ATS integration deep-dives, and making strategic client recommendations through performance analysis
- Led in-depth shadowing sessions for new hires and mentored new hires for successful onboarding.
- Joined Amabassador Program involving Client Success in Product Workflow to better highlight user pain points and advocate for product updates.
Senior Client Success Specialist
Foster City, CA
Indeed.com
2023 - 2021
- Managed over 250 mid-market clients across various industries generating $1.5M quarterly
- Collaborated with Sales, Product, Search Quality, and Aggregation teams to troubleshoot and provide client feedback to improve product suite
- Implemented Preventative Revenue Churn Best Practices deep-diving into performance metrics per account, account growth/trends, and reach-out opportunities leading to improved Revenue Retention metrics by 2% QoQ
Project Experience
RStudio Projects
N/A
GitHub
N/A
- Traffic Accident Analysis: Developed an interactive dashboard using R and Shiny to visualize traffic accident data from the Tempe Open Data Portal, providing insights into accident patterns and trend
- Models of Neighborhood Change: Visualizing data utilizing Census data, GIS and spatial packages in R, machine learning tools, and regression analysis to identify structural components of neighborhood change in San Diego, CA
SQL Projects
N/A
GitHub
N/A
- Demonstrate SQL skills including query optimization, data analysis, and database management